SMS Opt-Out Privacy Policy
Effective Date: 11/11/2024
Tennex Tax Relief (“we,” “us,” or “our”) is dedicated to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you engage with our services, including through SMS, our website, phone, or other communication channels. By using our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
To provide tax relief services and ensure a high-quality customer experience, we collect the following types of information:
Personal Information: Includes your name, address, phone number, email address, Social Security number, and financial details such as income, employment, and tax information.
Payment Information: Includes credit card numbers or bank account information, which we may collect when you make payments to us.
Usage Data: Information about your interactions with our website, such as IP addresses, browser type, and pages visited, helping us improve our website and understand user preferences.
Communications: Records of communications with us, including SMS messages, emails, phone calls, and other interactions.
2. How We Use Your Information
We use the information collected for the following purposes:
To provide and enhance our tax relief services.
To process transactions and manage your account.
To communicate with you regarding your account, payments, or inquiries.
To comply with legal obligations, including IRS requirements.
To send promotional materials or updates if you have opted in to receive them.
To analyze website traffic and user behavior to improve your experience.
3. Sharing Your Information
We do not sell or rent your personal information, including your phone number, to third parties for marketing or promotional purposes. However, we may share your information with trusted third parties in the following situations:
Service Providers: Third-party vendors who assist in providing services, such as payment processors, customer support, and IT services. These parties are bound by confidentiality agreements and are restricted from using your information for other purposes.
Affiliates: We do not share phone numbers for marketing or promotional purposes.
Legal Compliance: Information disclosed as required by law, court order, or government regulation, or as necessary to protect our rights, property, or safety, or those of our users and others.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction.
4. How We Protect Your Information
We employ industry-standard security measures, including encryption, firewalls, and secure servers, to protect your personal information. Only authorized personnel have access to your data, and we regularly review our security practices to uphold data integrity.
However, please note that no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Your Rights and Choices
You have the following rights regarding your personal information:
Access: Request access to the personal information we hold about you.
Correction: Request corrections to any inaccurate or incomplete personal information.
Deletion: Request the deletion of your personal information, subject to legal or regulatory requirements.
Opt-Out: Opt-out of receiving promotional communications by following the unsubscribe instructions in our emails or by contacting us directly.
To exercise any of these rights, please contact us at the information provided below.
6. Use of Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your browsing activities on our website. Cookies help us provide a personalized experience by remembering your preferences and usage patterns.
You can adjust your browser settings to disable cookies if you prefer; however, please note that some website features may not function properly if cookies are disabled.
7. Third-Party Links
Our website may contain links to third-party websites or services not operated by us. We are not responsible for the privacy practices or content of these third-party sites and encourage you to review their privacy policies.
8. Children's Privacy
Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected information from a child under 13, we will promptly delete it. If you believe we have collected such information, please contact us immediately.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. If significant changes occur, we will notify you through email or by posting a notice on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
10. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us at:
Tennex Tax Relief
1110 A1A Jimmy Buffett Mem Hwy
Satellite Beach, FL 32937Phone: 1-833-836-6398
Email: info@tennextaxsolutions.com
Last Updated: 11/11/2024